Jennifer D.

I place my order on March 5th it says free 2-day shipping. I can understand that with the covid-19 going on right now a lot of shipping was delayed but when I didn't receive my order by March 14th I called customer service they told me it would be there Tuesday March 17th. When I look up the tracking it said shipping label was created but USPS had never received it. On March 18th I I tried to call customer service many times and kept getting a voicemail I left a message nobody got back to me. On March 23rd I tried calling again still no answer I didn't leave a voice message this time I just decided to do the live chat. I asked them why my order has not been received through USPS they told me it was still processing and that right now they're experiencing high volume so it was taking a little longer however it's been almost 3 weeks at this point and it hasn't even left the warehouse. At this point I'm really frustrated I go online I look up the reviews I wasn't surprised to see so many bad reviews. So I went back one live chat and I told him to just cancel my order I want my money back I'm tired of waiting I'll order it from somewhere else. They said somebody would contact me through email within 24 to 48 hours I said if I did not get a response within 48 hours I would just dispute it with a credit card company that was on a Monday. On Wednesday I received my package however only two out of the seven items that I ordered I received. This company is a joke their customer service is awful when I complained to the live chat about my unsatisfactory service all they said was "I understand" no apologies no communication from this company don't waste your time. I contacted live chat again because you can't get through when the customer service line nobody ever answers and I told them that I just wanted a refund for the items that I did not receive. I guess I will see if I receive my refund. Stay away from this company order elsewhere you're wasting your time.