Jennifer C.

I ordered a toy a few weeks before Christmas. The site said it was in stock. A day later I received an email stating that it wasn't in stock anymore. It said nothing about "backfilling." So over a month later I get an email that it shipped! I emailed back stating that I didn't want it but they said too bad I just have to return it. The return instructions instructs to call OR to email for an R/A #. I emailed but no, that's incorrect, you have to call and sit on hold for 30 minutes. I got the R/A # and the snooty guy told me I have to buy my own shipping label to send it back. When they screwed up in the first place? And now I have to waste my time and trek to a shipping store with this huge bulky toy. I have never encountered service like this. Any other website would have either cancelled the shipment or supplied the label. Ridiculous. Shame on them.