I placed an order at 10am on Monday for a friend. Received a call at 3:15pm stating there were no local florist who could deliver the flowers (like really) I live in the city with plenty of floral shops. Any who they told me they would deliver them first thing in the morning. Needless to say that did not happen. Call them five times over a period of time and they kept giving me the run around. My friend did receive the flowers that day at 7:45pm, and the flowers came from a shop that is an hour away. Like really, and they were not what I order. Called and advise them that I was not happy and I wanted a full refund of my money. They did refund my money. I will NEVER order from them again. I will stick with Proflowers.