Jennifer B.

Unfortunately I had my graduation party this past weekend and my hard copy tickets for the Jake Owen concert were stolen by someone who was in attendance at my home. I was already upset that someone I welcomed into my home, that I trusted had stolen from me, but my anger increased when I was promised by several representatives at seat geek that they would exhaust all their efforts to contact the vendor to get me electronic tickets. I spoke to five regular customer service representatives and one manager, all of which could not help me. Mind that I had to call back and speak to five different representatives because no one was calling me back. The manager I spoke to called me back and advised that the vendor didn't have e-tickets and there was nothing more they could do for me. I paid $166 for these tickets and told her A refund needed to be issued. I was extremely upset! They acted like me having to contact them was inconveniencing them. I needed my issue resolved and needed it done today! Long story short, I contacted the OC fair venue and they unfortunately couldn't do anything since I didn't purchase the tickets from them (understandable). So I contacted seat geek one more time and that was when I got Nikki. She was the only representative that was kind, sympathetic, and did indeed exhaust all her efforts to try and get me e-tickets. Not only did she send me an email notification right away about our conversation, she contacted the vendor and additional parties and got me electronic tickets. A manager at your company wasn't able to do this, but a regular representative was. I find that very hard to believe that the manager exhausted all of her efforts for me, the customer. Nikki was the most respectful one. I am beyond grateful I obtained her as my representative! Please, please do whatever you can to praise her for this. I am extremely grateful for her. Especially since I know she did all she could. She followed up with me in a timely manner and because of her kindness, efforts, and promptness I get to go to the event. I was extremely upset at seat geeks representatives, but Nikki is another story. She was nothing short of amazing. I would give her a big raise! Nikki, I could not thank you enough! I hope many blessings and amazing things come your way! Just your simple efforts and act of kindness has shown me that there are still great people in this world! Thank you Nikki! I appreciate you more than I can express. God bless you!