Jennifer B.

DPD collected my parcel on 23rd November. It stopped tracking there. I called customer service several times, who initially confirmed it "may be lost". I haven't had an update for 3 weeks. Any time I call they can't find the parcel number, reference or enquiry number on their system, which is their own number provided by them, funny enough. This shows just how organised they are. I go through an hour of a painstaking process for them to find the tracking on the system, just for them to let me know that they have no idea what has happened to the parcel.
They haven't owned up on it either. Parcel protection? It's a laugh. I haven't received any compensation yet. They seem to just let their customers wait until they have forgotten about their 300 pounds.
I cannot warn you enough of this company.
My enquiry number is DPD*******