jeni k.

The styles look really cute, but, yes, the quality is poor. In spite of the quality, I decided to keep the things knowing full well that they wouldn't last that long. I don't like to send things back. However, a necklace I ordered was fabricated incorrectly and was a jumbled mess. I sent a message to live chat and was told I was being sent a replacement. At that point I was pretty happy with Venus, despite knowing the quality was not very good; I thought that at least they took care of the customers. Well, two weeks went by and no necklace. I just contacted them again and was told I would receive a refund. I found their live chat to be less than professional. The clerk disconnected on me before asking if that was everything. I was very polite, but it just felt like a brush off. Whether I receive a refund now or not (and I am not hopeful), I will not shop there again. UPDATE: in fairness to Venus, they did refund my account about one week after my contact with them. So at least they did do that. I personally still do not plan to shop with them anymore, but I wanted to accurately reflect my experience with them. Thank you.