Member since December 2018
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I purchased an item with expedited shipping that I paid for in order to have it arrive in time for framing for Christmas. Didn't receive the item on the date it was promised or the day after. Not sure if it will arrive tomorrow, but it is now too late.
When I contacted customer service on the day it was supposed to arrive, I had to argue with them about refunding the money I spent to have the shipment expedited which they finally did after an hour of arguing. But, after understanding the situation, asked me to contact them if I didn't receive the package today so they could make it right.
I contacted them today and rather than make it right they told me to come back tomorrow. When I asked to speak with a Manager, I was told that I would have to get off their chat so that my conversation could be sent to a manager so they could email me. I wonder how long that will take.....if ever.
They only do business by email and text. Evidently they don't have a phone in the building so that you can talk to Management. When asking where the package was sent, well somewhere in CA.
I wouldn't use this company. Sorry customer service, sorry people who don't care. If I could give it no stars, that's what it would get. Poor, Poor, Poor service!!! Don't use!
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