So frustrating! We bought 2 garden beds. One was fine, but the other came with missing parts. I have spent a total of over 6 hours on hold to be ultimately disconnected after waiting over an hour each time. I have filed 3 incident reports via email... and NO repsonses after a month. We finally returned the item (at $50 shipping cost!)... just to try to recoup some money - but I am not holding my breath. SO disappointed!