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Jem k.

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Experience: Autos & Vehicles

Member since July 2016

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1 Review by Jem

7/26/16

Let's just say don't waste your time because all they do is waste yours. Ordered a hood at the Carlisle Ford Nationals and told it would be delivered in 3 weeks. Didn't show up until 5 weeks.

Go to pick it up and the paint is chipped up. Mind you the packaging was minimal at best. Shrink wrapped. In a single ply cardboard box with 4 little blocks of foam in the corners. For the money they charge you would think it would be packaged better.

I called to return it and the guy says they need photos and hood back before they can start working on the next one to replace it. Military orders in a couple weeks so I needed it escalated since it was already late.

I send the hood back only to get a call a few days later when it gets there that it got refused. The shipping company says I have to pay return shipping and storage fees if they don't take it.
Cervinis claims I needed to wait for return shipping approval which no one told me when I was on the phone. I offered to drive the 3 hrs to pick up the new hood and bring the old one back but they said no. So the only thing they offered was to split the cost of the return. For the sake of getting the hood back and not racking up more storage fees I paid it.

I don't understand how it's the customers fault when they don't tell you the process. At this point I opened a case with the BBB. The first reply was they were doing me a favor by offering to install the hood which isn't a favor when it's 7 hrs round trip and costs $150 more in gas and a day off work for 2 people. Needed to bring a truck to get the old hood home.

Obviously they will file a claim with insurance to get the damages. I replied unacceptable. The next offer was for them to install the hood and $150 which was accepted. Drive up to get the hood and it took 3 hrs, out of spite of course.

They are unaware we had been previously to have a hood installed and it took 45 minutes. Honestly I don't know how a company like this stays in business. It's absurd the lack of customer service they have. The run around, the customers fault, not delivering on time, just the whole experience is awful. I'm also a little underwhelmed with the cost I paid to get the underside painted and it has scratches and a bunch of imperfections.

Cervinis you can do better. Seriously you can do a lot better. I'll be sure to let everyone know how poorly you treat customers. I'll be taking my money elsewhere.

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