jeff s.

This is a very horrible delivery company. Not only did they not deliver twice after setting up scheduled deliveries with them, but their driver also committed fraud by saying that I signed for the item. BEWARE!
I ordered a TV through Amazon and unfortunately Amazon had Pilot 'deliver' the TV. I scheduled a delivery date and time window for them to deliver the TV. They never called or showed. I had to reschedule another delivery date and time, and again they never call or delivered the item. Then a different day at 2:30pm (at a date and time that I did not schedule), I received an Amazon notification the item was delivered... at 6pm, but it was 2:30pm? I was at work and I live alone, so I don't know how they delivered it inside my house and set up the TV. Even worse they said that I signed for the delivery... which is fraud! S

This is the worst buying experience of buying furniture. First off they have very deceptive pricing. They sell you the item, email you that they need 'to verify your address' meaning that there is an additional $200 shipping cost. What? $200? I live in a normal city in a normal house. Every other company I've bought furniture delivered within a week, but I'm over 2 moths and the single item, a kitchen table, is still 'in transit?' 2 months in transit when they said the item was in stock, and I was forced to pay the additional shipping costs? I've called the company multiple times and every time they blame the delivery company. Yet 2 months later I still don't have the item, plus they will not refund me the money because it shipped. I will call my credit card company and dispute since they never delivered the item and still no plans to deliver the item. Worst company ever. Buyer beware!