Jeffrey S.

In April 2011 I purchased a new Toshiba Canvio 500GB external USB drive. This drive failed after about 2 months of light use. I used Toshiba's Acclaim system to return the defective drive. They gave me a coupon to be used on ToshibaDirect.com to buy a replacement. I ordered a new Canvio USB drive from ToshibaDirect using the refund coupon. The drive arrived DOA. I returned it to ToshibaDirect using their RMA procedure. AFter more than a month and over a dozen phone calls to ToshibaDirect.com and Toshiba Acclaim, I have received an $8 refund of my shipping. No money back and no replacement drive. I will never ever buy another Toshiba hard drive, nor will I ever buy again from ToshibaDirect.com. The only thing worse than the quality of their hard disks is the quality of their customer service. You have been warned. If you choose to do business with ToshibaDirect good luck to you.