Jeff G.

We really enjoy using Airbnb for the last two years. At first they were terrible - customer service was nonexistent, hold times were forever and their agents were extremely unqualified and very rude! However- they have improved over the last 12 months. We rent an apartment out to others and have easily rented it more than 50 times. Hold times can still be long however their agents are much more professional and even friendlier. They still have a monotonous verification process and the main issue now is their systems must be awful-their website has always been awful and extremely difficult to navigate they have changed the looks of it many times but it has never been a good website and totally surprised -based in Northern California you would think this would be easily under control. They never seem to have the notes from when we called in prior as to who is authorized on the account. We are constantly repeating ourselves to get this done. Whoever the CTO is must be replaced and this will be a premier site. In the 50 rentals 3-4 were an issue and needed their involvement all worked out in the long run. I am a persistent SOB and kept calling in until an intelligent life form would hear me correctly. Persistent but always fair.