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Total Points
90

1 Review by Jeff

2/28/21
Verified purchase

The Ace Sweatpant product is great. Customer service horrible. Had option of free shipping or expedited for $15 2Day. Wanted to make sure product arrived before a vacation. Product arrived a day later than expected delivery. Contacted customer service and Julia basically said "yes, it's disappointing when you've paid for expedited delivery and don't receive it." Company emailed me to ask how Julia did and basically asked what they could do to make me happy. I responded [twice] that I was disappointed and expected more from their company - especially as a first time customer. I felt a refund or credit of the $15 shipping fee was reasonable. Not even the courtesy of a response. Tells me that my business is not important or appreciated.

Tip for consumers:
Look for another company with better reviews/reputation for customer service.

Products used:
Ace sweatpant

Service
Value
Shipping
Quality

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