Jeff B.

I've been a loyal customer T-Mobile going on 3 years. The first year I was so impressed with the quality of the service as well as customer service was overwhelming then all the other cell carriers that I've experienced. 11 months ago the quality of the service they provide for data and telephone committee has dropped 80%. I'm not able to receive data service within my own home I have dropped calls within my own home. Keep in mind as I stated it's going on three years that that I've been with T-Mobile. What took place 11 months ago to where I'm unable to have quality data service as well as phone calls that are not dropped in my own home.

I have been working with T-Mobile customer service and I've been working with one supervisor in the Tampa Florida location. It seems I called the customer service department at least twice a month if not three times a month. Of course I speak to the supervisor that seems to know very much what's going on with a quality of service T-Mobile provides month to month in my own home that I pay you for ongoing for quality service. Quality service to me means no drop calls and my friends my loved ones when I speak to them on the phone you're not understanding what I'm saying until I walk outside the door in the middle of the street. The meaning of quality data service to me means, you can mirror your phone to your television. Or watching a movie without buffering and preparing presentations on your laptop the next morning job.

I've been working with customer service supervisor regarding the quality of service within my own home. Expressing to her to receive a quality phone call where you don't drop a call to your mother that you're talking to where you have to go out to the street if not to the intersection of a street to complete the conversation I was having with my mom. Regarding the data service with the supervisor from customer service the response I received floored me to the point of wanting to cancel my T-Mobile's service but the problem is with that is I have a phone that I pay monthly plus a brand new iPhone that I purchased as well so I'm sort of stuck with service that I don't really receive as well as answers from customer service saying well you have to wait until the Sprint merger takes place and then it'll take time to correct the problem that's not an answer that I want to hear the answer I want to hear is will cut your bill in half or will pay for those phones that you owe you can go to another carrier that's the answer I want verses you have to wait for the Sprint merger and once it takes place it's going to be a while they have a fixed.

Two weeks ago I spoke to T-Mobile's technical support center told the gentleman about my problem he was quite surprised that no one told his department that I had problems within my own home. He suggested he would order a cell booster to amplify T-Mobile's data into my own home. The order was written but someone in T-Mobile cancel it as if I need to call them to see why they cancelled it because I don't call you to express y or to give you when the quality of service would be correct it the next day or whenever before the merger takes place a Sprint.

It would be just so simple the pay for an iPhone that I purchased plus the other two phones that I have just pay him off. Or give me a year's refund of monthly service plus free service until I receive quality service in my own home Inverness Florida.

As one would say I'm not $#*!ing I'm complaining to the right people customer service supervisor how high do I need to go? I had asked to speak to the CEO to see what he would do the answer I will not share.

My name is Jeff Brown I live in Inverness Florida in the show unfortunate for two years I received an a+ plus quality and customer service was over and above my expectation.