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Made my first purchase on a Dior bag a couple weeks ago. When I received it, I can see there were scratches on the buckle as well as the leather. The most noticeable part is that the metal color on the buckle are inconsistent, it was made poorly. I can send the photos if required. I know returning it will cost me money, so not sure if there is anything else you can do. It just doesn't look like a new bag to me, more like a defect, returned, or sample bag.
Jeff G.'s review of italist earned 2 Very Helpful votes
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If there were negative ratings, they'd definitely deserve one. Back in December 2023, we ordered...
*update 7/10/23
Thank you again for taking the time to write your review.
We see that our Customer Care Team was able to assist you, and that you decided to place a new order with us.
We see you are a fan of the brand, and we hope you enjoy the new item when you get it.
Let our Customer Care Team know if you need any assistance.
-Claudia
Dear Jeff,
Thank you for taking the time to provide feedback. I appreciate your effort in reaching out to our support team. In order to process a full refund and arrange a free return for the inconvenience caused, we kindly request you to provide the requested photos to the customer care (not here) with THE ITALIST TAG CLEARLY VISIBLE ATTACHED. As a gesture of goodwill, we would also like to offer you a complimentary gift.
Please understand that we do not offer discounts as compensation for defective items. This policy is in place to prevent any potential abuse from the sourcing and selling aspects of our marketplace.
Thank you once again for bringing this matter to our attention.
Best regards,
Claudia