Jecinda L.

I made a simple mistake at checkout and no one would help fix it. If you make any mistakes ordering product online, like too many or too little, or wrong promo code, this company will not help you.

While contacting customer service I was talking with Melvin who was extremely rude. He told me, and I quote "No one will help you."

I called the company, and they said to email for a response. So I did. The response I got was "We applied the promo code that you selected. Everything is fixed." No, it is NOT fixed, that was the error.

So I called again, I was lied to and told that I didn't receive the promo cause of the handle on the mug I selected and then was told I would get an updated email. I waited a day, nothing. So I checked by selecting a new purchase of the same product and the promo code was there, confirming I was lied to.

I submitted a ticket about my order, again nothing.

While I can't say this company is fraud as it still delivers a product, but they are out to take advantage of any mistakes their customers make.

Any other place would be better than this.

I'd also like to point out that their website showcases an abundance of good reviews, but does not allow you to actually leave one. The button to the 4.4 star review is blurry and to me looks fake. The page it opens doesn't look like an actual google review page and the info on it looks fabricated as it just says "partnered with google". This was one of the only places I could find to review and warn others about this company.