Jean V.

A very long-time customer - the best customer service and best repair service. We own many nice watch brands that at one point I thought who wants these things. When you send them to the brand serving departments, it is so expensive you think whoa, do I really want this watch anymore. I am so, happy I found them a long ago - what surprises me more is that their customer service has never changed. Thank you

I ordered in item that has been been shipped and delayed in transit for a month. Customer care - and I am hesitant to use those words - give the same line each call, there is never a manager on duty and impossible to obtain the help from one. They keep no customer call logs and despite being told 4 times that the care agent would handle my case and get back to me, never have they called. They hide behind email with the same lines. I am so incredibly disappointed not so much that I did not receive the merchandise but rather their lack of concern or care for me the customer. This independent is owned by Nemian Marcus Bergdorf Grouo - and not at all on same customer care platform we have come to expect from NM-. Mytheresa fails to deliver - no, pun intended.