I ordered on line 11/16 2 boots 1 pair of shoes. I have still have not gotten my money back for the lost items. It is now 1/17. I have emailed 7 times been told so many different things like put the amount one thing next no put the amount another amount... so many foreign people handing my order that I still have not gotten my money. This can not be that complicated! I get it forever 21 wants go make their jobs much easier and less money to pay to so this but customers are being inconvient withe first language barrier next produces are nice but like me I will Never ORDER FROM YOU AGAIN!