jeanne s.

Horrible online experience 3rd time in a year doing online order they seem to be out of alot of stuff in the past when ordering clearance items. On this order however nothing was on clearance the only item they were out of was the free Morgan Taylor nail polish they had the one that was the full price in stock sent email item was out after order was sent didnt ask if i wanted to substitute or just charge me half price for the one bottle they sent when i called them they said they couldnt send a substitute but could send another bottle of the same one i recieved thats worthless to me so now i have to return to store. On top of it order came without any shipping slip nothing wrapped up surprised nothing was broken. And have to make a trip to the store to return. I will not do business with Sally Beauty again online or in store order place 4/22/2021