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Jeanne F.

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1 Review by Jeanne

New York Times

  • New York Times

“Don't trust the free digital trial”
11/10/21

The Times is a great magazine, but the customer account interface is abysmal. I'm trying to cancel my digital subscription because I don't use it enough. You CAN'T cancel without either phoning or chatting with customer service. Ridiculous. I had to wait ten minutes to get answered on the chat, and now of course they are giving me a sales pitch and trying to get me to keep it. Fifteen minutes. Just to cancel.

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