Jeanine G.

Through an error on "my" part, I ordered the wrong size "special production" t-shirts as a surprise for my husband & brother-in-law who are both Iron Workers. When the shirts arrived and my husband tried his on it was too snug to work in which meant the other 2 shirts were the wrong size as well. I reached out to Teespring's "Customer Experience Team" admitting the error was on my end but asking if there was any way possible to get the correct sizes. "Lilibeth" replied within 12 hours and explained those particular shirts were a "special edition / special run" shirt and the run had been met and completed already. HOWEVER, she went on to explain that "as a one time customer ourtesy my order would be reprinted and sent to me at no additional cost." As if that wasn't enough, she explained I would not need to return the special order shirts I had already received and suggested I donate them... which I have every intention of doing. Talk about above and beyond Customer Service. I plan to share the site with other Iron Workers looking for quality designs and shirts. Thank you so much Lilibeth & Teespring!