Josh C.

Where do I begin...? I submitted support tickets to speak with a representative who could help me recover lost cosmetic items that I had spent money on. For some reason, all of the items I spent time grinding out on the Battle Pass and purchasing in-store just randomly disappeared after a couple of years of taking a break from the game. I followed their instructions, verified my email, provided them with email documentation of my account creation, receipts for purchases on the Microsoft Store, name, emails, addresses, payment card numbers and name of banks used, location of purchases, EVERYTHING! Any normal company that is similarly attempting to help recover accounts wouldn't ask for even half of all the things they listed. However, I provided it all anyway so they could help me get my lost items back on my six-year-old account. But for what? For nothing. They refused service and kept repeating that there are "security discrepancies" and could not verify my account ownership despite sending receipts and emails and the rest of the slew of information I sent them. What is incredibly frustrating is they do nothing else but keep parroting that line and provide no further explanation of what these particular discrepancies are and how I can remedy them. They outright REFUSE SERVICE. Essentially, they gave me one try at remembering all the information of a video game account created six years ago and will no longer assist me. Like is this a joke? This is the worst customer service I have ever seen in my life. It feels like theft. It feels like they stole my money and are withholding it from me. It's like going to the airport and providing your passport but the TSA agent says, "This photo doesn't look like you" but in reality, it was a photo of you taken six years ago before you had a beard. The TSA agent doesn't believe you when you say it's you, so you provide him with your birth certificate, voting records, social security number, etc. and he still says it isn't you and arrests you. That. That is exactly what this feels like. I've been through God knows how many representatives that change each time I send a response and they keep dodging my questions and demands for refunds and to speak with a manager. It's absolutely disgusting how they conduct business and only care about money rather than actually helping their customer base. Shameful business practices... DO NOT SPEND ANY MONEY WITH THIS COMPANY BECAUSE IF SOMETHING HAPPENS, THEY WILL NOT DO A DAMN THING TO HELP YOU.