I paid $20.00 to have flowered delivered to my mom and mil on mother's day. It said delivery date May 12th. They arrived on the 13th and looked horrible. The "live chat" is a complete waste of time. They ask for the order # then don't reply. There is no one to talk to about the order. # on the website is to purchase flowers. You can email but that is a pain to. They replied back with a $20 store credit or a $5 refund. Both are a waste of time. I will never buy from them ever again. The service was horrible and so was the product!