- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I had written a bad review regarding my experience with the purchase of a coffee table from Hayneedle. Within 30 minutes of posting on sitejabber, I received an email from the Corporate Escalations Liaison (KariA) from Hayneedle who has pledged to get this resolved ASAP. Not only was this resolved in a timely and professional manner, they went out of their way to compensate me of the trouble I had to go thru (I didn't ask for it), At the end, they have won my future business because of the World Class Customer Service they provided to get my issue resolved!
I ordered a coffee table. It arrived in 2 days as promised BUT without the hardware!
OK; I figure "it happens" and so I picked up the phone and called Hayneedle to request that they ship me the missing hardware (screws, nuts/bolts,... etc). The customer service rep was courteous and promised that he will call the manufacturer and expedite this. Nothing happens for 2 days and so I called again. Again, the customer service rep was courteous and apologized. She reached out to the manufacturer and said I will hear from them in a day. Well nothing happened and so I called again. The 3rd customer rep called the manufacturer again and nobody picked up the phone. So, 7 days after I received my coffee table, NOT only do I have NO hardware to assemble the coffee table, I still don't have an ETA!
I am trying to be calm and reasonable the best I can; but frankly, I don't know why I would ever order from Hayneedle again. The only highlight is that all the customer service reps are very nice and courteous. It is outside their control but nonetheless will get yelled at by frustrating customers. I feel bad for them.
J C.'s review of Hayneedle earned a Very Helpful vote
J hasn’t received any thanks yous.
J doesn’t have any fans yet.
J isn’t following anybody yet.
Empty.
