J C.

I am a host. I tried advertising on airbnb but was still in the start up( only 1 day)and did not have my calendars synced yet. I was assured I had final say on ALL bookings before they were confirmed, so didn't see it as too much of a problem. That turned out not to be true. I received a confirmed booking from airbnb called an express booking for a time that was not available. When I called airbnb for help with turning these express bookings off, I was told this could not be done and I had no control if the guest wanted to go ahead and express book my condo. When I asked the agent how to cancel my listing, as I was now on my way to thinking of the scheduling nightmare, I was told he was advised not to talk with me anymore, till I had entered my financial details on my listing to accept payment... of a booking I was not in a position to accept!
I had to now contact this guest, who had already paid airbnb, and break the news that she really did not have a reservation! Once this was done, airbnb immediately put a review on my listing saying the host had cancelled a reservation 9 days before the guest checked in, not that it was not even an hour after the host even know about this reservation!
I have serious concerns about the companies professionalism and business practises, and found there were quite a few lies. If their agents are lying to overcome the companies policies, then I have a hard time trusting this company with my business.