J C.’s Reviews of My3dSelfie & more

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3d Printing

2/13/20

I've never written a negative review. Unfortunately, I want someone to learn from my bad experience. If you use My3dSlefie, (1) make sure you get renderings from a face forward view and side view. Also, they are very responsive and time aware when they are trying to sell you their service. However, once you actually leave a deposit, the communication is very difficult. Customer Service said they would send me a rendering in 2 days, and I would never hear back- I always had to follow up with them on their own timelines. So (2) be prepared to constantly follow up with them to get a response even based on their own self-defined deadlines. And (3) before they ship you a final product, please ask them to inspect it before it is sent out- apparently there is often a reddish residue on the face that cannot be washed or cleaned off that often happens with their 3d printing. If they physically send you this reddish hued bust, you will have to pay to get a new one created.

Unfortunately, my process has lasted nearly 70 emails back and forth over the course of a year. I have already told them they need to manage expectations better and to follow up when they say they will follow up. I also suggested to them to have some quality control inspection process before a final product is shipped out. The quality of the bust itself was not good due to the reddish hue all over the face and due to the lack of likeness to the original photos.

I am moving on with a place that does 3d scans to produce a better more accurate product. This experience with My3dSelfie has been a waste of time, money and effort.

I hope this advice helps if you still decide to go with My3DSelfie.

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Steve S. – My3dSelfie Rep Over a year old

We are equally upset to hear about your experience because in My3DSelfie we strive for customer satisfaction even if that means we make a loss since we value human sentiments over everything else. We have over 100s of 5 stars reviews all over the web and we go the extra mile to satisfy our customers in an industry where the art is subjective. Your primary model, render image of which was duly approved by you was delivered right on time and we acknowledge the fact a reddish hue was present on the print. A reddish hue is a normal occurrence since we print our product in sandstone and the coloring of the material sometimes deviates which might not be an immediate affair but might happen in the due course of time. We agreed to compensate for a replacement with an open bust. We just want to ask you one simple question, when you have already provided us with an approval for the primary model and you cited to us that your main concern is the reddish hue in the print, why did you provide us so many repetitive feedbacks on the detailing of the face when we mainly showed you the rendered image of the open bust to give you an idea of how an open bust looked like as you requested. In spite of these constraints, we have accommodated all your requests and showed you all the render upon which you have continuously accused us of sending the same renderings. We don't understand why you would think or accuse us of that! The last rendered we had shared a comparison of the previous image and the latest, we hope you saw that. We again want to remind you that we create replicas just from a few photos and replicas will never be 100% accurate to the actual person even if we physically scale the person from head to toe. We hope you understand that and we just wished things didn't drag to this point.