Jay T.

I've spent over $600 on glasses from EyeBuyDirect in the past 3 years and I've steadily watched them go downhill. I used to recommend them to everybody I know that wears glasses, but I won't be doing that anymore.

Here are my frustrations:

They now charge for lenses in addition to the frame price, and sometimes they don't have standard 1.5 index lenses for a frame so you are required to spend $30-40 to add the lenses. Also, they insist on anti-reflective coating for their MIRRORED lenses... mirrored as in supposed to be reflective. Uh.?

Their coupon codes make you jump through a bunch of hoops before you can apply them, and coupons cannot be used for frames that are "on sale." Half their catalog is "on sale"...

Some orders are received within a week of placing them. Other times, it has taken over a month. It's wildly inconsistent. Also, if your prescription looks weird to them, they will hold your order without notification - even though you have to confirm the prescription details before you place the order.

Their no-questions-asked return policy is BS because the 2 times (out of 24 pairs of glasses!) I've wanted to return something due to style or fitment issues, they've made me play 20 questions.

Zenni Optical's website is not as nice and their selection is smaller, but they have much better service and product quality. I will be getting my glasses from them in the future.