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Jayson H.

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1 Review by Jayson

Sears PartsDirect

  • Sears PartsDirect

“Backordered both parts for over a month with no ETA”
7/29/20

Paid $44 for expedited shipping, little did I know that literally doesn't mean anything to Sears PartsDirect... Ordered a very common water valve for my refrigerator and an ice maker assembly. About a week later I was told both items were backordered and didn't have an ETA for shipping. I waited a few weeks and after 5 weeks I finally called to sit on hold for 40 minutes to get a refund to which they won't refund the expedited shipping costs...

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