jay s.

I purchased items from WM Sonoma that were defective. They were returned, but WMS didn't provide a full return. I attempted to get them to credit me the remaining amount 4 times. Was promised call backs from a Manager (never happened), finally out of desperation I submitted a Charge Back via AMEX. WMS never responded to AMEX, so I was awarded the credit. I provided all details to AMES, including that they amount I was owed was less than the disputed charge. After the Charge Back was awarded by AMEX, I received a tersely worded letter from WMS to call them immediatly, which I did. I tried to explain the situation to "Heather" and that if they would issue the correct credit, I would cancel the charge back. All she kept saying is you got your credit, what do you want. Fast forward 7 months, I place an order with Potter Barn (owned by WMS), it's denied because there's a dispute for $46 that "I haven't resolved". LOL 6 calls to them with no resolution and then an absolutely rude person on the final attempt now 7 months later they won't do business with me over their lack of response. I really want to remove the $6K+ of draperies I purchased from Pottery Barn and return them. They can sit on their dispute, I'll never purchase another item from WMS or PB.