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I order a 1100 words paper which is about a city and its history. I ordered it from US, but the paper wrote too much about the Australia. I didn't ask about the history or comparison with Australia ever (I'm in US, what did you expect?). I got my first paper in on time but the quality of the paper went to so wrong way. So I asked revise ASAP since my due is passed already. But the revision of the paper actually taking more than 3 hours now and still processing (I need to wait 2 hours more to get revised paper from now on). I have been searching about the writing service companies online for an hour and chose PapersHelm by the great reviews compare with others. The result? I'm very disappointed. This company should have consider the customers' location first weather they work with any writers, Australians or other. Also some of parts that on my instruction was written too short or not really wrote on proper length (that wasn't even one paragraph). Those were too short and looks really lame. I paid $91 for 1100 words in 12 hours, but it wasn't worth it. Since my due of this paper has passed, My grade would go down a letter grade. That is really not cool. $91 is not a joke. Another thing that I feel that this company doesn't really have experience with customer in professional way through contacting was the way of the representatives'' words that they use to their customer. When I asked when my paper will be revised and get the paper, one of representative said "Just wait." I'm not paying my $91 for just wait. Do your job please. If you have enough time on your due date, you might can give them a shot, but for the hurrying works? I said NO.
Jay P.'s review of PapersHelm earned 5 Very Helpful votes
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It is bad. I won't recommend for others. It is not worthy. No one should order a paper. Trust me...
I am fed up with the refund team. They gave me an 80 percent refund option and I accepted now...
Dear Jay,
Thank you for providing us with your valuable feedback. First, we are sorry to hear about your bad experience with our sales services; you are right; we understand that your concern should have been addressed in a better manner by an experienced sale professional.
Regarding the quality of the writing service, I can assure you that we keep in close touch with our clients throughout the execution of the project so that our output aligns with the clients' requirements and expectations. Moreover, we ensure efficient coordination between the staff members that allows meeting every deadline set by our clients.
You are requested to share the order id of your order so that we also look into ways to minimize the setback that you suffered in the project. With that said, we assure you that we will keep an extra eye on any order from your side in the future.
We greatly appreciate your feedback on our service as we take feedback from our clients as an opportunity to better our performance and improve the quality of our services to the highest level of clients' satisfaction.