- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
They mislead me on their website, not saying what the currency was because I went to their New Zealand version of their website so naturally expected it to be in NZD dollars. At no point did it say they would charge me in USD, right through the ordering process, even the confirmation email I received.
I only found out they had charged me in a different currency when I saw my bank statement and saw they had charged me over $50 more than what they said.
I told them about it straight away, they said it's my fault as I could have changed the currency settings, but I later discovered that on their mobile version of their website, it's hidden away not in an obvious place. I told them this, and told them I went to the NZ version of their website specifically so I'd pay in NZD.
I asked to return the products as they ended up being way more expensive than I expected, but they refused to refund me.
Appalling and misleading, stay away from them!
Jayne W.'s review of iHerb earned 10 Very Helpful votes
Jayne hasn’t received any thanks yous.
Jayne doesn’t have any fans yet.
Jayne isn’t following anybody yet.
Empty.
Dear Valued Customer,
This is the last kind of experience we want our valued customers to have and we apologize for this. However, the currency on both our mobile App and our desktop website changes automatically when the destination country is selected. We have verified this to make sure it is still working properly after reading this review. We also want to apologize for any poor customer support you received from our agents as this is not acceptable nor did such support live up to our company standards.
We would love an opportunity to make this up to you and ask that you please contact appsupport@iherb.com and include the order number of concern. Once we have received this information we will be better equipped to give you the level of support you deserve. We look forward to hearing from you soon!