Jayne G.

Sears Home Services really stinks. The repair person came out, had to order parts and scheduled a 2nd appointment to install the parts and fix the Freezer on our Kenmore Fridge. Only one of the parts arrived. I was in contact with them daily trying to get the 2nd part before the scheduled appointment. No luck. Not only did they NOT tell me that he wouldn't come to install the one part the did arrive, they didn't tell me that when the 2nd part arrived that there weren't any appoinments available at any time to install the parts. So NOW I'm left with trying to get another entity to come out, pay a 2nd appointment fee to them to have them install the parts that Sears PROMISED they'd do. This is a horrible way to run a business. I have pages of texts with them and another page of the phone calls. I wouldn't recommend them to my worst enemy, let alone anyone I consider a friend.