Jayne E.

Ordered a side table which arrived with a minor fault (inset on top wasn't centred correctly). I used Oak Furnitureland's online reporting tool to complain but a week later I haven't had an acknowledgement despite their website saying they will respond within 2 days. Have tried to phone customer services several times but just get automated services and after holding for up to 40 minutes at a time, I just give up. No doubt they will blame this on Covid but I'm getting sick of that excuse for poor customer service - it's too easy and companies should have been able to sort out the IT by now to allow all customer service staff work from home. I think it's just an excuse for poor customer service to start with. Interestingly, Oak Furnitureland was able to answer their sales line within 2 or 3 minutes. I acutally wasn't too annoyed about the fault that caused me to complain in the first place (but did want it dealt with) but the poor customer service means that I am very unlikely to ever use Oak Furnitureland again.

Update 8/02/21 - now have a replacement table which I am happy with but had a fight to get it replaced.