Jay M.

I tried to get a refund for a postponed concert. First, they wouldn't do the refund for tickets I purchased but transferred to my friends' accounts despite having all the information and paying for them using my credit card. It took me two days to get someone to answer my chat, and then the customer service representative literally closed the chat twice because I was looking for information he asked me for and I took a minute to find it. He kept typing "Hello?" despite that I asked him politity to please give me a minute to find that information. Really bad experience, I would try to avoid dealing with them at any cost in the future.