Jay M.

I hate to complain and have yet to take precious time out of my busy day to do so, but I feel like now is the time to stand up against large companies stealing from the hard working consumer.My elderly mother knows that I really enjoy shopping at Zara, so for Christmas she bought me some gifts from their store.
She assumed that if I did not like them I could exchange them for something that I would be able to wear, seeing as it WAS my clothing store of choice. She purchased them a few weeks before Christmas... as most people Christmas shopping do not shop Christmas Eve for their presents. I was vacationing over the Christmas Holliday, then my grandmother passed away 12days after Christmas coupled with my sister and myself both being admitted into the hospital with influenza (almost resulting in my sister having her child at 24 weeks). I have finally recovered from the worst 3weeks of my life and went back to work today and stopped at Zara on my lunch break to return 400.00 worth of clothing that did not fit.
I did not want money back, just the same articles in my size. I waited in line for 26mins behind 3people all whilst 4 employee's stood behind the counter, one of which was working (3were socializing). When I got to the counter, receipt in hand, they told me unfortunately I was a few hours late of the 4week return period therefore I could not return, exchange, refund or get any compensation for these Christmas presents. JAVA at the Ottawa Bayshore mall was the most callous human being I have ever encountered.
When I asked for a name of which whom I was speaking with she said her name, but that the cashier was not obligated to give her name to me. I proceeded to look up the number to customer service and when I asked what I could do to merely get some clothing that would fit, Maria said that rules are rules and though this was over Christmas and the fact I was not here and had death and illness(all which I have documentation to prove I am not lying) it was to bad and there was nothing Zara could do. Maria went as far as saying that my elderly mother should have read the back of the receipt more carefully. I am utterly disgusted with the blatent theft of my mothers money and lack of customer service.
If anyone has any idea on how I may peruse legal action I would appreciate the advise.
This is absolutely wrong, immoral, and has to have some illegal elements to tricking the elderly out of their money In order for their own gain. I am owed at the very least goods i can use for the money they received.