My lift was personally delivered on time without any issues. Upon drop off, I spoke with the owner Shawn who answered all my questions honestly and effficiently. Was a tad bit nervous as some of the reviews were not positive however I price researched and looked into quality and this company was the best. Well-My experience was extraordinary! I am sure MANY people have had great experiences but only problem cases tend to rate companies. I personally felt obligated to post as I am so happy with products and service.