Jax R.

After taking a Lyft ride, I was sent an email the following day that said our driver specifically identified me as the requesting passenger for a ride during which damage was incurred. They sent two pictures of the interior back seat as proof of damage. However, in reviewing the pictures, I can't identify what "damage" they say occurred and they state a fee for damage is $150?

The email further says from the time our ride ended to the time Lyft was notified of damage was 4 seconds? So the driver dropped us off and filed a damage complaint with Lyft in 4 seconds flat...

Also, after extracting the data from the provided photos, I discovered that they were taken the night following our ride (nearly 22 hours after our ride ended). Nobody in the vehicle damaged his car, so obviously I disputed the claim.

I informed Lyft of the photos being taken a day after our ride ended and supplied them with the extracted data info. I also asked for specific information on what damage was being alleged. Lyft sent a series of generic emails without answering any questions or acknowledging the photos were taken well after our ride ended. They said they had "anecdotal" evidence and "reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing a damage fee."

So basically what I gather from this, is that Lyft does not need proof nor cares if there is proof to substantiate a claim of damage. If your driver doesn't care for you or just needs some extra cash, they (driver) simply says you damaged their vehicle and you get railroaded with a fraudulent charge. If I, or my group, damages a drivers vehicle, I'll gladly pay up and apologize. There was no damage done by our group nor is there ANY proof to show our group damaged his vehicle.

When you sign up for Lyft carefully review the "damage fee" section of their terms. As indicated above, it basically says you agree to pay a fee of up to $250 - Lyft "in its sole discretion" determines the amount to be charged and does not need to verify or require documentation of damage. Needless to say, they definitely lost me as a customer and I will warn any friends or family to avoid Lyft!

Also, a quick search online will find that there are many others with complaints such as mine.