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I'm very disappointed with Scribd. I liked the product, but the billing service is terrible. Even I wasn't login much for the past year, but decided stay on the autopay. Until last week, I found out that I was double charged for 8 months. They looked into it and said that I have two accounts. Apparently, one time, I entered a different e-mail address. There you go, they signed me up for it! Okay, I'm not going to dig further as why I was signed up again without knowing. I just wanted the refund for the double charged portion. They did refund me, but only for 6 months. When I requested for the remainder 2 months refund, there was no response. Basically they forced me to cancel my membership. Now, I'm concerned that they may continue charge me even after the cancellation. It's really too bad because I was going to continue keep them even though I've not use the service much lately. I will consider getting the subscription in the future if they can resolve this matter now.
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Thanks for reaching out to us here and I am truly so sorry for any frustration. Please know, we are always willing to do what we can for our customers. 6 months is the maximum amount of refunds our payment processors permit, however, I can absolutely help review your account and assess if it is eligible for any additional refunds. Please be sure to update here with your ticket number, and I'll be sure to get back to you as soon as possible to help.