Jason R.

Been using bikebandit for over a decade always been good on time never had a problem with them. Recently I just ordered a set of tires by typing in the type of bike I have like I order all my parts. Had to wait 35 minutes to get anybody on the phone and when I got him on the phone he was very short and pretty rude. I told him that I needed a 19 inch front tire and they sent me a 17 in and I needed a 16in rear tire and they sent me a 14in. I told him that I also ordered tubes with the same bike entered in and everything the same. The tubes are the right size but the tires are the wrong size but it's my fault and it cost me $40 to ship the stuff back and all I wanted them to do is ship me the right size tires well you just lost my business Not only was your customer service gentleman rude and short he also hung up on me.