Jason J.

Sadly, I bought a plane ticket with MFS. (Booking number *******)

My story is the same as many I've read about. The flight was cancelled, they NEVER gave me a heads up or an email about the cancellation. When I called MFS customer service, they told me they HAD sent me an email (even though they hadn't). I asked them in late June 2020 for a refund and they told me it would take 21-28 days to process because their systems were backed up due to COVID (?)
So, I waited a month, called back, and then they said just 10 more days.
So I waited 10 days, called back, then was told ‘just 5-7 business days'...
Lather, rinse, repeat, and what do you know? There's been a glitch and now they're going to mail me a check. Could take up to 14 days and their very sorry for the inconvenience. I ask to speak to a supervisor but unfortunately their supervisors are all in a meeting...

By this point I'm just playing a game that I don't expect to win but feel too stubborn to give up on. I call again, 14 days later, and they say it'll be fixed and electronically sent in 5 business days...
I ask to speak to a supervisor, apparently they're all in a meeting... I start getting really upset, explain my whole story and bad experience with them, and then he says the supervisors are coming out of their meeting and he'll go grab one for me. I wait on hold for 10 minutes and then the line cuts out.
So I call right back and now a lady tells me that they actually did mail a check, it's been processed, and that I should receive it in the mail any day now.
It's now late September, 2020, three months since I requested a refund for my flight that was cancelled. I don't ever expect to see the refund that they keep promising me.
Lesson learned, look up reviews BEFORE using ANY booking agency. I was blinded by the cheap flights. MFS is awful.