I love the site, they do say that they do not have all the info, and they do say no refunds, which is just like carfax, but for only $12 I can see all the people who lived at the house not just the owners, you don't get that when you buy the house, if you do a full property search it can take hours to get all the people who lived in a house, and the sites can cost way more than $12. And I got a follow up report where they found some more info for me that I didn't get on the instant report. I recommend the site to anyone who is buying or renting, know who lived in your house before you did. If you know you can be better prepared if something goes wrong or someone comes looking for someone, you know why.