jason c.

Absolutely awful, Have never experience customer services like this, After my flight was cancelled from Tokyo to Hiroshima, I contact them to rearrange my flight, everything seem ok at first, I was total it was pass on the right department and to expect an e mail, with details to rearrange the flight, I should receive with in the next 6 hours.

12 hours later called again, Was greeted by a very rude member of the team, who told me i was lying and the flight was planned to take off, even though the flight was scheduled early that day and had pass, who then cut me off,

Called back, was total it was being dealt with, it can take up to 24hours, please wait

24 hours later, Nothing, Called again,

Spoke with a gentleman, who advised me this should have not happed he will now deal with case, put me on hold, he then advise me he need to make a few phone call to get this arrange, can he call me back in 2 hours, with all the details and new flight plan,

3 hours later, Nothing, called back to which this time, I was total there was no record of the flight, I asked to speak the supervisor, who could not be found, i then asked for a refund to which i was total the refund office was busy, he then said he would get his supervisor, which he then put me on hold and cut me off.

In total i have spent over 6 hours on the line, with no flight to show for it,
They are actually breaking the law by not providing a new flight, I have asked a lawyer friend for legal advise,
Create a paper Trail and record all your calls with this company