Jasmine M.

Placed an order last week. Got an email after that saying that some items were on backorder, but didn't specify which ones. Then got an email saying that my order was canceled, and listed the items that were canceled. I don't know if they were all canceled, or if only the backordered items were canceled. I had a couple freebies (gifts with purchase) in my order. Part of my order was a bday present, so now I have to go to an actual store tomorrow and purchase the same items. I sent an email to customer service asking a few questions, and got an automated reply back, with some canned answers that "might" answer my questions. They did not. So I replied to the email. Their customer service is the worst. I have no idea why my large order was canceled, and haven't gotten my questions answered in two days.