Jasmine K.

The site advertised artisanal long stem roses with a vase to put the long stems in, I sent these flowers out for an important occasion and the flowers were a) not long stem b) looked like they came from a supermarket. It just wasn't what Id imagine the bouquet I order online could look like. Nor the colour of roses, or the type of vase described were delivered either. I really felt sad that the bouquet gave a wrong impression and now angry such a company can operate violating consumer protection by advertising in a misleading and untrue way, with wrong and missing information being provided. I am not a review enthusiast but have made sure to report this company and write reviews should this prevent someone with a special occasion and a bigger investment to feel devastated. Should I have read reviews beforehand online, many people have complained of worse scams than mine. There is a specific standard for the amount you spend, not only in product but customer service. Not only very rude on the phone but the lady in charge refused to give full re-imbursement, was in complete denial of the issue, refused to even talk to explain to me how I should communicate (unconventionally ONLY through your account support link menu I later discovered). Worst flowers Ive ever given to anyone and not to the standard of that Ive received before or Ive ever seen in an artisanal shop!