LesFleurs CHReviews 32

I'm glad most people here got their flowers. My recipient didn't receive at all and I got no refunds. Reading their replies and excuses, I figured they didn't deliver the flowers at all. I'm happy for them that they make money lying and cheating people and are happy about it. God bless them

They didn't respect the delivery date! When I placed the order on their website it was clear that the delivery can be done on 8th of July. After the order was place I received a notification that the delivery can be don 7th of July or 10th of July, For me was very, very important to have the delivery on 8th of July! I am very disappointed with their service!

I ordered flowers for my dad's birthday in Switzerland and payed $21 US for delivery. The company firstly accused me of not providing the right address. I had to send them a Google Maps screenshot to prove that I didn't make a mistake and asked for a refund.
Even after contacting them several times, florist refused to reimburse me ( order was over $100 US) and the flowers were never delivered.

On top of that, that were particularly arrogant and unpleasant. Trust me, don't waste your money here.

I've received absolutely different bouquets. Not slightly different. Completely different product.
They do not want to admit it and won't give your money back. I strongly recommend not to work with them.

Our experience with LesFleurs started with disappointment when we received the pictures of flowers and the card and compared it to what we were sold. We expected some difference but this one was not even close. A card with a painting of a green leaf and a dragonfly instead of the card we selected which was a bride and groom driving away with a "just married" sign hanging off of their card.

After leaving my first review and being contacted by customer service, it turned out that the tasteless choices were made by their local partner. We were refunded for the total price of the card and 50% of flower basket with taxes and services adjusted to the new price.

All in all, it didn't turn out as we were hoping for on the most important day of our loved one. But in all fairness, their customer service department did try to repair the damage.

My wife is visiting family in Switzerland during our anniversary on Sept. 10. On the 9th, I got the late idea of sending her some flowers, and found LesFleurs.ch. After ordering, I checked reviews, and my heart sank a bit, because the flowers were pretty expensive, and many reviews were quite bad. I ordered late on the 9th, a Sunday, and the flowers were promptly delivered early on the 10th, as she was washing dishes. She could not have been more delighted, and, seeing the picture she sent, I understand why. A most beautiful arrangement, worth every penny. Thanks you, LesFleurs.ch, for a job very well done!

J'aurais aimé qu'on me prévienne donc même si c'est trop tard pour moi, j'écris cette review pour essayer de prévenir les autres internautes.
C'était les 70ans de ma maman qui est en Italie et pour marquer le coup j'ai commandé pour 500EUR (!) de bouquet.
Le résultat m'a fait mal au ventre quand j'ai vu qu'ils ont osé envoyer.
Rien à voir sur les photos et la valeur du bouquet ne doit pas excéder les 150EUR max.
Et le texte qui devait être sur une jolie carte d'anniversaire que j'avais choisie online, a été imprimé à la va-vite sur un bout de papier gris et fin comme du papier journal.
Le pire c'est le Service Client le lendemain matin qui m'a coupé la parole à chaque fois que j'essayais de parler, ne s'est pas excusé une seule fois alors que j'étais pas fâchée (au début) mais plutôt triste et déçue.
C'est une honte un tel service si déplorable et limite malhonnête car publicité mensongère sur les bouquets.
Beaucoup d'argent de perdu et aucun remboursement ni compensation.

We ordered flowers for my mother-in-law in the occasion of Mother's day. We placed an order on Saturday the 12th May for the flowers to be delivered on the 13th (aka Mother's day). The order status on the 12th said that delivery date is tomorrow (the 13th). I went to check the order status in the morning of the 13th and realized that they changed the delivery date to the 14th without notifying us. I chose this service because they offered to deliver on Mother's day. If I had know that they would postpone it, I would have gone somewhere else.

We are very unhappy with the serviced by Lesfleurs.ch! We have ordered potted flowers to be delivered to my sister in Zurich for her birthday. In the picture on the Les fleurs.ch website, the flowers were blooming with violets and ciclamens. What she got was a lot of greenery with $#*! willow branches stuck into the pot! So, they did not bother with the delivery of a flowering plant! They just stuck branches of whatever they could find into the pot... And that is for 70+ Swiss francs?

For the delivery, they never called my sister, but just dumped the flowers pot to the delivery room. We have contacted my sister a few hours later and only then did she find them.

We will not use this company again. Very disappointing and careless service, and expensive for what you get, too.

The site advertised artisanal long stem roses with a vase to put the long stems in, I sent these flowers out for an important occasion and the flowers were a) not long stem b) looked like they came from a supermarket. It just wasn't what Id imagine the bouquet I order online could look like. Nor the colour of roses, or the type of vase described were delivered either. I really felt sad that the bouquet gave a wrong impression and now angry such a company can operate violating consumer protection by advertising in a misleading and untrue way, with wrong and missing information being provided. I am not a review enthusiast but have made sure to report this company and write reviews should this prevent someone with a special occasion and a bigger investment to feel devastated. Should I have read reviews beforehand online, many people have complained of worse scams than mine. There is a specific standard for the amount you spend, not only in product but customer service. Not only very rude on the phone but the lady in charge refused to give full re-imbursement, was in complete denial of the issue, refused to even talk to explain to me how I should communicate (unconventionally ONLY through your account support link menu I later discovered). Worst flowers Ive ever given to anyone and not to the standard of that Ive received before or Ive ever seen in an artisanal shop!