We are very happy with the next-day delivery (on Mothers Day Sunday which must be extremely busy for them) and the beautiful arrangement (more generous than what I had expected)! - Not sure why theres quite a few negative reviews; our experience with them was excellent! Would definitely recommend!
2 weeks later and my flowers ordered for a bereaved relative, still haven't been sent. We look like only uncaring people in the family.
No real update from this company, just we'll let you know'.
Will never, ever, order from these again and will be putting a claim in for a full refund. Complete rubbish!
I ordered flowers for my dad's birthday in Switzerland and payed $21 US for delivery. The company firstly accused me of not providing the right address. I had to send them a Google Maps screenshot to prove that I didn't make a mistake and asked for a refund.
Even after contacting them several times, florist refused to reimburse me ( order was over $100 US) and the flowers were never delivered.
On top of that, that were particularly arrogant and unpleasant. Trust me, don't waste your money here.
I normally don't write reviews but I saw many bad ones and I'm not agree.
Thank you sooo much for beautiful flowers you prepared for my mother. She was delighted! Thank you for very good communication and organization. 10/10
If you are thinking about ordering flowers from LesFleurs.ch do ii - It's worth it! :)
For my mothers birthday, turning 70 years old, the flowers got there one day later. Huge disappointment from my side and from my mom's side. I contacted them per email since a week and they have not responded yet.
They send half the size of the flowers they charge for. Pictures on the website don't match what they send out... wonder if my friend was wondering why I sent her such a small bouquet...!
Patronising responses too
I've received absolutely different bouquets. Not slightly different. Completely different product.
They do not want to admit it and won't give your money back. I strongly recommend not to work with them.
Our experience with LesFleurs started with disappointment when we received the pictures of flowers and the card and compared it to what we were sold. We expected some difference but this one was not even close. A card with a painting of a green leaf and a dragonfly instead of the card we selected which was a bride and groom driving away with a "just married" sign hanging off of their card.
After leaving my first review and being contacted by customer service, it turned out that the tasteless choices were made by their local partner. We were refunded for the total price of the card and 50% of flower basket with taxes and services adjusted to the new price.
All in all, it didn't turn out as we were hoping for on the most important day of our loved one. But in all fairness, their customer service department did try to repair the damage.
We are very unhappy with the serviced by Lesfleurs.ch! We have ordered potted flowers to be delivered to my sister in Zurich for her birthday. In the picture on the Les fleurs.ch website, the flowers were blooming with violets and ciclamens. What she got was a lot of greenery with $#*! willow branches stuck into the pot! So, they did not bother with the delivery of a flowering plant! They just stuck branches of whatever they could find into the pot... And that is for 70+ Swiss francs?
For the delivery, they never called my sister, but just dumped the flowers pot to the delivery room. We have contacted my sister a few hours later and only then did she find them.
We will not use this company again. Very disappointing and careless service, and expensive for what you get, too.
I ordered a bouquet of red roses and mixed flowers, a box of chocolates and a happy birthday balloon to be delivered to my twin in Switzerland.
She received a bouquet of pink flowers only.
No chocolates and no balloon.
I am chasing them for a refund now
Extremely disappointed
Leaves a bad taste
After a USD $20.50 service charge to deliver a basic gift, one expects better service.
Will never order from this store again
My wife is visiting family in Switzerland during our anniversary on Sept. 10. On the 9th, I got the late idea of sending her some flowers, and found LesFleurs.ch. After ordering, I checked reviews, and my heart sank a bit, because the flowers were pretty expensive, and many reviews were quite bad. I ordered late on the 9th, a Sunday, and the flowers were promptly delivered early on the 10th, as she was washing dishes. She could not have been more delighted, and, seeing the picture she sent, I understand why. A most beautiful arrangement, worth every penny. Thanks you, LesFleurs.ch, for a job very well done!
I'm glad most people here got their flowers. My recipient didn't receive at all and I got no refunds. Reading their replies and excuses, I figured they didn't deliver the flowers at all. I'm happy for them that they make money lying and cheating people and are happy about it. God bless them
I ordered some flowers and a bottle of champagne for a friend, and even though the flowers arrived on time and were nice, they never delivered the champagne. When I tried contacting them about this, they've just been ignoring me altogether. So I have not received a refund, nor has the champagne been redelivered. Absolutely rediculous, would definitely avoid them at all costs in the future.
They are not responsive and client centric at all. They dont care much about when and how the flowers will be delivered despite the fact this should be their main worry. The tracking doesnt and the flowers die one day after the delivery.
They didn't respect the delivery date! When I placed the order on their website it was clear that the delivery can be done on 8th of July. After the order was place I received a notification that the delivery can be don 7th of July or 10th of July, For me was very, very important to have the delivery on 8th of July! I am very disappointed with their service!
Be warned, this company cannot be relied on! Flowers were never delivered even after multiple follow ups and are now ignoring my emails. Do not trust them, use someone else.
I wish I would have read these reviews before ordering from lesfleurs.ch. My delivery arrived on time, but the flower arrangement was disappointing. It was a much smaller and less intricate than the picture on the site even though I upped my investment to the "generous" level and spent over $110 US + fees. Here in NYC I could have purchased that same arrangement for about $30.
We ordered flowers for my mother-in-law in the occasion of Mother's day. We placed an order on Saturday the 12th May for the flowers to be delivered on the 13th (aka Mother's day). The order status on the 12th said that delivery date is tomorrow (the 13th). I went to check the order status in the morning of the 13th and realized that they changed the delivery date to the 14th without notifying us. I chose this service because they offered to deliver on Mother's day. If I had know that they would postpone it, I would have gone somewhere else.
If you want to get your flowers on time you never ever order from this website you will be so disappointed. I order flowers to be delivered in the morning AM and guess what they delivered them at 7 pm can you imagine? When I contacted them they just said sorry that you are not happy from our service we delivered it at the same day it is really crazy. Strongly very strongly recommend to not order from this company.
Birthday flowers delivered 2 days late although the order status was changed to 'delivered' before.
I had to contact the support several times to get the flowers delivered.
The support messages were confusing.
Finally, the delivered flowers were very good and beautiful ones though.
Overview
LesFleurs CH has a rating of 1.7 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. LesFleurs CH ranks 229th among Flower Delivery sites.
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- Corcelles, Neuch̢tel, Switzerland
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- Suspicious reviews are flagged by our algorithms, moderators, and community members