Jasmine D.

I paid for 2nd day air and got my package 3 days after ordering which is fine but didn't get a shipped email or a delivered email. Called customer service while at work to cancel order because I thought it wasn't even shipped yet. Lady was rude and I told her I wanted to cancel and said well it's still processing so I can't cancel it. When really they can they just want to make you pay extra to retune it. Then she changes it to oh it was delivered today at 11:53am you'll have to check the front porch. I hung up and checked my front porch there it was. Honestly from my experience I will NEVER order from sheplers again. Horrible customer service, horrible order tracking, and my boot box was damaged as well.