Jasmine C.

I have been using Dermstore for many years and have not had an issue until now. I canceled an auto replenishment and confirmed it was canceled and no order would be shipped, however, I was charged for the product. After spending over an hour on text chat this morning, Falicity Ndiyane, the agent I have been dealing with all morning refuses to credit my account. I have screenshots of the previous encounter confirming from the agent, Ayanda, the subscription was canceled and would not ship. I am a travel nurse and use Dermstore often as it's very convenient and works well with my lifestyle. Unfortunately, after this awful experience dealing with Falicity Ndiyane and her terrible customer service skills, I will look for other options to ship all my hair skincare needs.