Jasmine C.

The prices are way too high compared to other sellers (say you'll buy a Japanese version of a dvd set: they're going to charge you thrice the cost you'd pay getting it from Japan albeit Hong Kong is a hub so everything is supposed to cost less). Not only that- more often than not, they won't have what you ordered nor will they be able to get your copy (when they do, it will take two to three weeks and THEN they will send it to you); does that mean you'll get a refund- no it does not! They will either only give you a partial refund giving poor excuses which don't make sense in the least bit or, more often than not, give you a refund in credits to use to buy something else.
The price shown is never exact! Upon checkout you will notice you are being charged way more and, guess what, a few days later your credit card will be charged EXTRA as sort of a "order placement taxation" (which is never going to be refunded either way, just like the shipping cost).
Once, I bought a 5-dvds set for 180 euros (TOO MUCH BUT THEY WERE THEY ONLY ONES STILL SELLING COPIES, IT WAS FOR COLLECTORS AND SOLD-OUT ANYWHERE ELSE): it came two months later, with its case broken and no bubble wrap in the shipping box - which was clearly too large for that so I take it my item spent two whole months going up and down - so I contacted the customer service providing pictures as proof: the only thing they were willing to "offer" was a very thin CD-ROM case I might have bought for less than one euro just about anywhere and that was obviously too thin for the five DVDs!
Did I mention you pay over 200 euro for a boxset and then discover it only contains half of the TV series and you need to buy the other half separately?
The HIGHLY COSTLY express shipping takes the exact same time the free one does (is it free really, the shown price suddenly increases upon checking out so I doubt it) and the standard shipping - when not offered, which is more often than not - costs an arm and a leg as well!
Terrible experience.