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Jasmine B.

Contributor Level

Total Points
80

1 Review by Jasmine

  • BeyondMenu

5/25/20

I think it has to do with the particular restaurant you order from more than anything else, there is room for improvement such as how we are not ever allowed to go back and edit our review once we post and when something isn't available that you ordered & it was subbed, we should be able to vote on the subbed item instead of only being able to vote on the original one we didn't even receive!

I also think that it makes no sense to me whatsoever that if someone orders before a store opens to begin with, that it goes from the earliest request time being 12:45 p.m. on one page to showing up as a. S.a. P. on another page. I also couldn't help but notice that if you are someone who opts out of tipping, how it only highlights tip w/cash in green but doesn't do the same for other so while it goes through as 0.00 tip it still is on tip w/ cash in green the whole time. It doesn't cause confusion but it does annoy me a bit because I feel like it should all match up precisely once we choose, in the color scheme.

The bottom line is that near that request time the restaurant called me which was the only thing that made sense about that part.

In the end it worked out for me and although I was very scared initially based off of other reviews, I ordered from a local chinese restaurant that I unknowingly went to pick up a order from before and this time received delivery!

The restaurant was the one that had this app listed which means this company needs to play catch up because it appears to be better than a couple of other apps that are much more popular but have a way worse rep than this one in my opinion, yet this one doesn't have the pull because of lack of advertising. I assume that they are surviving merely on word of mouth at this point and that is so old school in this day and age.

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BeyondMenu C. – BeyondMenu Rep

Hi Jasmine B,

We are pleased you like our service. Rest assured that we are continuously working on ways to serve you better in the future!

Sincerely,
Beyond Menu Customer Service

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