Jan P.

I can absolutely advise against purchasing from SOWIA / IWOOT, I ordered a phone there in October (order no. *******) - the whole thing is very reminiscent of a pyramid scheme paired with tax evasion. Save the writing with the (BOT-) customer service and I can only urgently advise bounced customers to report the company to the UK consumer protection HMRC (! THIS IS VERY IMPORTANT!) And to contact you directly to the financial service providers ask them to put the companies of "THG" on the list of "Highrisk Sellers" (! ALSO VERY IMPORTANT! WRITE TO PAYPAL, KLARNA, VISA, MASTERCARD etc etc, you know!), "THG" also includes IWOOT, ZAVVI, lookfantastic.com, Mankind.co.uk, Ry.com.au, etc., see their Wikipedia entry of "The Hut Group" - the game is on all of THG's sales pages and in all countries the same, please just read, that goes into the hundreds of cases.

Reviews on Trustpilot and other review sites are usually fake anyway - they are recognized by the fact that always a fake name is mentioned by the customer service. Or other, old one-liners.

Paid merchandise is either not sent out to customers, returns are despite evidence allegedly never arrived in the UK camp (keep account with tracking number!), Should you arrive, the repayment remains nonetheless, the customer service plays on time and tells you about the horse, jajaaaaa, Sorry, money comes in 3-5 days, or just not, certainly not... The customer service is pseudo polite, but makes absolutely nothing and plays only on time or tries with maximum gagging tactics so that you give up at the end, Critical entries are blocked on Instagram. There is no telephone, no employee answers to the Paypal email address. It's the absolute horror, I did not experience something like that.

IMPORTANT - especially with Paypal payment is lied that they can not refer the money back to your account because of a supposedly open "conflict" because Paypal would block the transfer - bull$#*!, never a "conflict" never never as "solved" mark until the money is in your account! Because once the "conflict" is "solved" it can not be opened again, and IWOOZ / SOWIA knows that. You see your money virtually not back and have it yourself in the way:-)... The case was also reported Paypal, because they had little sense of humor, because that's simply called malicious scam.

Will case also report to the press in Manchester and write to the investors - I'm sure eeeeeinige customers feel addressed and join in, for sure.

Never ever ever again. Let it be easy, you want to burn money then buy WinZIP or donate to WinRAR.

I CAN REPEAT ONLY - report this scam at HMRC and your financial services provider, then they will finally blocked and customers will not be ripped off anymore.

And dear customer service - please no blah as an answer, no apology, nothing. You have my order number, did not do anything within 1.5 months and do not have that at all:-) So please save the excuses.

I can absolutely advise against purchasing from SOWIA / IWOOT, I ordered a phone there in October (order no. *******) - the whole thing is very reminiscent of a pyramid scheme paired with tax evasion. Save the writing with the (BOT-) customer service and I can only urgently advise bounced customers to report the company to the UK consumer protection HMRC (! THIS IS VERY IMPORTANT!) And to contact you directly to the financial service providers ask them to put the companies of "THG" on the list of "Highrisk Sellers" (! ALSO VERY IMPORTANT! WRITE TO PAYPAL, KLARNA, VISA, MASTERCARD etc etc, you know!), "THG" also includes IWOOT, ZAVVI, lookfantastic.com, Mankind.co.uk, Ry.com.au, etc., see their Wikipedia entry of "The Hut Group" - the game is on all of THG's sales pages and in all countries the same, please just read, that goes into the hundreds of cases.

Reviews on Trustpilot and other review sites are usually fake anyway - they are recognized by the fact that always a fake name is mentioned by the customer service. Or other, old one-liners.

Paid merchandise is either not sent out to customers, returns are despite evidence allegedly never arrived in the UK camp (keep account with tracking number!), Should you arrive, the repayment remains nonetheless, the customer service plays on time and tells you about the horse, jajaaaaa, Sorry, money comes in 3-5 days, or just not, certainly not... The customer service is pseudo polite, but makes absolutely nothing and plays only on time or tries with maximum gagging tactics so that you give up at the end, Critical entries are blocked on Instagram. There is no telephone, no employee answers to the Paypal email address. It's the absolute horror, I did not experience something like that.

IMPORTANT - especially with Paypal payment is lied that they can not refer the money back to your account because of a supposedly open "conflict" because Paypal would block the transfer - bull$#*!, never a "conflict" never never as "solved" mark until the money is in your account! Because once the "conflict" is "solved" it can not be opened again, and IWOOZ / SOWIA knows that. You see your money virtually not back and have it yourself in the way:-)... The case was also reported Paypal, because they had little sense of humor, because that's simply called malicious scam.

Will case also report to the press in Manchester and write to the investors - I'm sure eeeeeinige customers feel addressed and join in, for sure.

Never ever ever again. Let it be easy, you want to burn money then buy WinZIP or donate to WinRAR.

I CAN REPEAT ONLY - report this scam at HMRC and your financial services provider, then they will finally blocked and customers will not be ripped off anymore.

And dear customer service - please no blah as an answer, no apology, nothing. You have my order number, did not do anything within 1.5 months and do not have that at all:-) So please save the excuses.